FAQ's
Product Information
Each Jarlicious cupcake jar contains approximately 150g of delicious cupcakes, creamy fillings, and fluffy buttercream frosting—equivalent to about two standard-sized cupcakes layered neatly in a convenient jar. (Exact weight may vary slightly depending on flavour density and ingredients.)
Yes! Every cupcake jar includes a spoon, so you can enjoy your treat immediately upon arrival—no mess or extra utensils required.
Our cupcake jars are best enjoyed within 4 days of arrival if stored at room temperature (cool, dry place, away from direct sunlight).
Not immediately—our cupcakes are shelf-stable upon arrival thanks to our careful choice of ingredients. However, refrigeration is recommended if you're not consuming them within4 daysto maintain freshness and quality.
Ordering & Delivery
Simply select your package size (2, 4, or 6 jars), choose your preferred flavours from our 6 signature varieties, and proceed to checkout through our secure online store.
Absolutely! You can freely mix and match your favourite flavours within any of our 2-, 4-, or 6-jar bundles—customize your order exactly how you like it.
We freshly bake and ship your cupcakes within 1 business day of placing your order via Australia Post Express. Typically, you’ll receive your jars within 1–2 business days after dispatch (metro areas), while rural or remote areas may require a bit longer.
Yes, we ship our cupcake jars anywhere within Australia using Australia Post Express, ensuring rapid and reliable delivery.
Absolutely! For custom or bulk orders (events, weddings, corporate gifting), please contact us directly through our enquiry form or via email. We'd be delighted to cater to your special occasion.
Ingredients & Allergens
No, to maintain shelf stability and meet food safety guidelines, we exclusively use premium essences, jams, and dried ingredients instead of fresh produce.
Our products typically contain wheat, dairy (evaporated milk), eggs, and in some cases soy (especially chocolate-based flavours). At this time, we do not offer gluten-free or dairy-free options. For specific allergen information, please review individual flavour descriptions carefully.
Yes. Complete ingredient lists and nutritional details are clearly labelled on each jar and can also be found on individual product pages on our website.
Gifting & Events
Absolutely! Our cupcakes in jars make ideal gifts for birthdays, anniversaries, thank-you gifts, corporate events, or just to brighten someone’s day. You can easily send us an email after placing an order for a personalized gift message.
Yes! We can provide custom logos, labels, and personalized messages tailored specifically for your events or gifting needs, available at an additional cost. Please contact us directly through our enquiry form or email to discuss your requirements, and we'll be delighted to help create the perfect customized cupcakes for your occasion.
Payments & Refunds
We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient checkout.
Due to the perishable nature of our cupcakes, we do not accept returns or provide refunds for change-of-mind. However, if your order arrives incorrect, damaged, or there is a quality concern, please contact us within48 hoursof receiving your order, and we will promptly resolve the issue.
General Queries
You can reach us through our website’s contact form, directly via email (customerservice@jarliciouscupcakes.com), or message us on our social media pages. We typically respond within 24 hours.
Our cupcake jars are freshly baked, assembled, and packaged in Brisbane, Australia, within our fully licensed and council-approved kitchen that adheres strictly to all relevant food safety regulations.
Still have questions?
If your query wasn’t answered above, please feel free to reach out—we’re always here to help!